Frequently Asked Questions 👻
How long does delivery take?
Orders are typically processed within 1–3 business days. After dispatch, tracked U.S. shipping generally takes 7–12 business days. Most orders arrive within approximately 8–15 business days from the order date.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking information. You can also visit our Track Your Order page for help.
Do you ship throughout the United States?
Yes. GhostGlow™ currently focuses on customers within the United States.
How much is shipping?
Shipping is FREE on eligible U.S. orders.
Can I return my order?
Yes. You may request a return within 15 days of delivery, subject to our return eligibility requirements. Please review our Returns & Refunds page for full details.
What if my product arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos or videos of the issue. Our support team will review your request and help resolve it.
Can I cancel or change my order?
Contact us as soon as possible. We'll try to help, but changes or cancellations cannot be guaranteed after fulfillment has started.
Are batteries, candles, or accessories included?
Included accessories vary by product. Please check the individual product description before ordering. For example, products sold as decorative tealight holders may not include the LED tealight unless specifically stated.
Are GhostGlow™ products suitable as gifts?
Absolutely. Our cozy Halloween lights and spooky décor are designed for bedrooms, desks, shelves, mantels, seasonal displays, and gifting.
How can I contact GhostGlow™?
Email us at care.ghostglow@gmail.com. We usually respond within 24–48 hours.
GhostGlow™
Cozy things for spooky nights.